Returns & Refunds
Carefully considered. Clearly explained.
We want you to feel confident shopping with Amir Al Misk. Whether you need to report a product issue or request a remorse return, you must contact our Client Care team within 2 days of delivery. Please review the guidelines below.
Conditions & Process
How Your Return Works
All product issues and remorse return requests must be reported within 2 days of delivery. Requests received after this period will not be considered. Please follow the return conditions outlined below.
Damage or defective items
Please report any issue—including a damaged parcel, a defective atomizer (sprayer), or a damaged perfume bottle—within 2 days of delivery. Reports received after this period will not be considered.
Changed your mind?
You must report a remorse return request within 2 days of delivery. Requests made after this period will not be considered. To qualify, the item must be unopened, unused, undamaged, and in its original packaging, with seals and packaging intact. Please contact Client Care before sending an item back.
Arranging the return
We currently do not offer a return pickup service. Customers are responsible for arranging and sending the approved return to us. Please contact Client Care first for return instructions and confirmation before dispatching an item.
Inspection and refund
For eligible remorse returns, the item must be received in its original, undamaged condition. A refund will be processed only after the returned item has been received and inspected by our team. Approved refunds will be issued to the original payment method; processing timelines may vary.
We’re here to help
Need assistance with an order?
Please get in touch with our Client Care team within 2 days of delivery and before sending any item back. We’ll be happy to guide you through the next steps.
Contact Us